Tech Support 技術(shù)支持

One important thing 一個(gè)重要的事情:

We are not 24/7 data recovery service
我們不是全天候的數(shù)據(jù)恢復(fù)服務(wù)

Thats why there is no reason to buy FE for 1 case recovery
這就是為什么沒有理由為1個(gè)案例恢復(fù)購買FE

There is too much new devices at market every day
每天在市場(chǎng)上有太多的新設(shè)備

We cant analyze all devices at one day
我們無法在一天內(nèi)分析所有設(shè)備

Thats why we skip uniqe cases and focus our attention on popular cases
這就是為什么我們跳過了獨(dú)特的案例，把我們的注意力集中在受歡迎的案例上

We help for free 我們免費(fèi)提供幫助

– case have full description
-案例有完整的描述

– you have active Flash Extractor key (must be set in your profile)
-您有激活的Flash Extractor密鑰(必須設(shè)置在您的配置文件中)

We dont work with 我們不合作

– voice recorders
-錄音器

– video recorders
-錄像機(jī)

– netbooks, tablets
-上網(wǎng)本,平板電腦

– make in old software version
-用舊的軟件版本制作

– we do not create configs for monolith chips
-我們不為整體芯片創(chuàng)建配置

– we do not help with monolith pinouts
-我們不幫助整體引腳

We help for fee 我們提供收費(fèi)服務(wù)

– dumps readed in wrong order (Look Chip numbers)
– 以錯(cuò)誤的順序讀取dumps （查看芯片數(shù)量）

– big file system corruption
-大文件系統(tǒng)損壞

– refubrished devices
-翻新設(shè)備

– file system is not FAT or NTFS
-不是FAT或NTFS的文件系統(tǒng)

This rules is not promise. We can change them anytime
這條規(guī)則不是承諾。我們可以隨時(shí)改變

Case description 案例描述:

– Controller name
– 主控制器名稱
– Device size in GB
– 設(shè)備容量（以GB為單位）
– Device photo with chip read order numbers. >Photo requirements<
– 帶芯片讀取編號(hào)的設(shè)備照片。> 照片要求 <

If dumps readed with other reader, need write about it
如果使用其他設(shè)備讀取的dumps ，需要寫下

Dumps upload requirements Dumps上傳要求

1. Upload dumps including FE folder
1.上傳轉(zhuǎn)儲(chǔ)包括FE文件夾
2. Use WinRar
2.使用WinRar
3. Add recovery record (1%)
3.添加恢復(fù)記錄（1％）
4. Split on parts with build in WinRar feature
4.使用WinRar功能拆分文件

Files will have names:
文件將有：
qqq.part01.rar
qqq.part02.rar
qqq.part03.rar

Container 容器

Every topic in “Support” section have file container
You can find its number at first admin post:

Run “Container.exe” and enter this number

Maximum file size 2GB
You can upload any number of files

TeamViewer access TeamViewer訪問
Install TeamViewer v6
We cant work with other versions
Put ID and password in container

We have many support cases and cant connect immediately
May be you need wait day or two
Do not turn off computer at night

Forum sections 論壇板塊

Support – place for new topics and ease cases
Archives – closed topics
Analyze – need create new layout (an easy ones)
Hard – hard cases, require many time to solve them
Impossible – fail to recover data

We can move your topic to different forum section depends on it status. You can find it if save link, or search for your messages on forum. We never delete support topics

Signs 標(biāo)志

[!] – dump uploaded
[1] – we made 1 attempt to make recovery
[+] – model added
[-] – can’t recover

轉(zhuǎn)載請(qǐng)注明：成都千喜數(shù)據(jù)恢復(fù)中心 » Flash Extractor用戶手冊(cè)-技術(shù)支持